We will make every effort to ensure your purchase gets to you quickly and safely. Please note there may be some delay to our usual service due to COVID-19 as we will only be shipping goods on Mondays and Thursdays.
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Maze store of your choice.
Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.
How long will my order take to arrive?
Delivery times depend on the type of delivery selected.
Store collection takes 2 to 3 working days.
Courier deliveries within the UK take 2 to 3 working days.
Deliveries to EU countries take 4 to 7 working days.
Deliveries to Non-EU countries take up to 10 working days.
How much do I pay for delivery service?
Collect from Bristol store – FREE
DHL delivery (UK) – £5.00 (FREE for orders over £50)
Courier delivery (EU) – £12.95
Courier delivery (Non-EU) – £24.95
Can I track my order?
Yes, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
What is the delivery process?
If you have chosen to have your parcel delivered by courier (DHL), we will send you an email confirming that your items have been dispatched (when your order leaves the store), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
What is the collect in-store process?
If you have chosen to collect in-store, we will send you an email when your order has arrived. You will have 7 days to collect it. The order number and ID (e.g. credit card) of the purchaser will be verified on collection. Should you choose to have the item shipped at a later point we will ask you to purchase shipping from our website.
Will I have to pay import duties?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.