FAQ
Payments
What payment methods do you accept?
You can make secure payments using PayPal, Apple Pay, Shop Pay, and the following credit and debit cards: MasterCard, Visa, American Express and Visa Debit. Card verification checks will be completed at check out.
Pricing & VAT
Are Prices inclusive of VAT?
Yes, for UK mainland deliveries, all prices include VAT at the current rate.
Will I be charged VAT if I live in the Channel Islands?
No. Orders delivered to Jersey or Guernsey are VAT exempt. However, Channel Island residents ordering to UK mainland addresses will be charged VAT.
Gift Cards
Do you sell Gift Cards?
Yes! MAZE Gift Cards are perfect for gifting. Choose between:
- eGift Card – sent instantly via email
- Traditional Gift Card – delivered by post
Both Gift Cards can be used in-store and online. Please ensure you select the correct currency. Gift cards are valid for 24 months from the date of issue and are non-refundable.
Orders & Shipping
When will my order be dispatched?
We aim to dispatch all orders on the same day they are placed. If not, they'll be sent out on the next working day. You'll receive a shipping email with tracking details.
When will my order arrive?
Delivery typically takes 3–4 working days. Track your parcel using the link in your confirmation email. If you have any concerns, feel free to contact our customer service team. Learn more about Delivery & Shipping →
Returns & Refunds
How long do returns take to process?
Once your return reaches us (usually within 7–10 days) we'll send you a confirmation email. Your refund will then be processed. During peak times, this may take a little longer. Learn more about Returns & Exchanges →
Discounts & Promotions
Can I use more than one discount code?
Unfortunately, discount codes cannot be combined. If you need help with a code, please contact our Customer Service team.
Account Support
I'm locked out of my account. What should I do?
No worries! Click 'Forgot your password?' on the sign-in page to reset it. If you're still having issues, our Customer Service team is here to help.
Product Availability
The item I want is sold out. Will it be restocked?
We do our best to restock popular items. If a product is out of stock, enter your email on the product page to get notified as soon as it's back.
How can I learn more about a garment?
Need details on fit, fabric or sizing? Contact our store and they'll be happy to help. If they don't have the info right away, they'll follow up as soon as possible.
Website Issues
I'm having trouble accessing your website. Can you help?
Try updating your browser, or clearing your cookies via browser settings. If issues persist, please get in touch – we'll help resolve it quickly.
Your Information
Why do you need my telephone number?
We use your phone number to contact you about your order if needed and to provide SMS delivery updates. Your details are stored securely.
Why do you need my email address?
We use your email to update you on your order. If you've opted in, we'll also share exclusive offers, news, and promotions.
Do you use cookies?
Yes. We use cookies to enhance your experience and remember your preferences. Read more about our use of cookies →
Working with MAZE
I want to work for MAZE – how do I apply?
We're always on the lookout for passionate people! Visit our Careers page to view current openings and apply. Don't forget to mention the role you're applying for in your cover letter.
Can I write for MAZE?
If you're inspired by our collections and want to contribute content, please contact our Head Office for more information.
In-Store Queries
I have a question about the store or recent visit. Who do I contact?
We'd love to hear from you! For store-specific enquiries, please reach out directly to the location. Find store contact details →
Need more help?
Visit our Contact page for full contact information.